Getting started is easy! Simply reach out to us through our contact page or give us a call. We’ll schedule an initial consultation to discuss your needs, vision, and project details. From there, we’ll provide an estimate and walk you through the next steps.

We prioritise clear and consistent communication. You’ll have a dedicated project manager who will be your main point of contact, you will then have a personalised link to our project portal where you can keep track of the progress and financial status of your project. You’re always welcome to reach out if you have any questions or concerns during the process.

You can be as involved as you’d like! We’ll keep you updated and ask for your input at key stages, but if you prefer to leave the details to us, we’re happy to manage everything. Your satisfaction is our top priority, so your input is always welcome.

Yes! We’ll work closely with you to understand your budget and find ways to maximise it while still achieving your goals. We’ll be transparent about costs and help you make informed decisions along the way.

We understand that changes can happen. If you’d like to make modifications after work begins, we’ll discuss the impact on the timeline and cost. We’ll always keep you informed and work with you to ensure the changes are implemented smoothly.

Yes, we provide a detailed contract for all projects valued over $30,000, This will outline the scope of work, timeline, payment schedule, and other important terms to ensure we’re all on the same page from the start.

We plan each project carefully, create a detailed timeline, and allocate resources efficiently. Our team monitors progress regularly and addresses any issues promptly to keep everything on track. You’ll receive updates along the way to ensure you’re informed about the timeline.

In the event of a delay, we’ll let you know immediately and provide an updated timeline. We strive to minimise delays, but if unforeseen circumstances arise, we will work to resolve them as quickly as possible while keeping you in the loop.

We take quality seriously. Our experienced team uses only the best materials and practices, and we conduct regular quality checks throughout the project. We’re committed to delivering a finished product that meets or exceeds your expectations.

Yes, we encourage clients to visit the site at key stages of the project. You’ll be able to see the progress first-hand, ask questions, and provide feedback. If you can’t visit, we’re happy to send you photos and updates.

Your satisfaction is our priority. If you’re not happy with the final result, we’ll work with you to make things right. We value client feedback and will do whatever it takes to ensure you’re satisfied with the outcome.

Absolutely! We’d love to hear your feedback. After the project is finished, we’ll invite you to leave a review and share your experience. Your input helps us continue to improve and serve future clients.

Yes, we offer post-project support for any questions or concerns you might have after the work is completed. If you experience any issues or need maintenance, feel free to contact us and we’ll assist you. We will provide 3 - 6 & 12 month inspections on new builds to ensure you are happy with the project and can organise any maintenance required.